Frequently Asked Questions
BILLING AND ACCOUNT QUESTIONS
How do I cancel my membership?
We hate to see you go, but we totally understand. We've made canceling your membership very easy.
1. Go to your Dashboard
2. Click on Billing
3. Select Change Plan
4. Click on Cancel Membership.
How do I reset my password?
On the login page, click Forgot Password, enter the email associated with your account, and click Send Instructions. The instruction email will arrive in your inbox shortly. In the instruction email, click Reset Password and you will be directed to select a new password before being redirected to the catalog page.
How do I change my password?
Once signed into your account, you can change your password by clicking My Account or Dashboard from the top navigation menu. Select Password and update your password.
How do I update my billing information?
Once signed into your account, you can update your billing information by clicking
My Account or Dashboard from the top navigation
menu. Select Billing and update your billing information.
My video does not playback smoothly. How can I fix this?
Video playback depends on several factors. To improve your playback experience,
make sure you have a fast, stable internet connection. We recommend using the
most recent version of Chrome, Firefox, or Safari. You may experience playback
issues with outdated devices and browsers.
Can I watch videos on my TV?
Yes. By connecting your laptop directly to your TV with an HDMI cable, you will be able to watch videos from our site on your TV.
Can I watch videos on my phone or tablet?
Yes. Our website adapts to phone and tablet browsers so you can watch our content anywhere!
Which browsers are supported?
While we recommend using the latest version of Google Chrome, we also support Firefox and Safari browser released within the last five years. You may experience playback issues when using an out of date browser or any version of Internet Explorer.
Let us know how we can help you. Email firstname.lastname@example.org for additional support.